At Aussie Thc Vapes Store, we strive to ensure that you are completely satisfied with your purchase. However, if you need to return an item, please review our returns policy below.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Unused Condition: The item must be unused and in the same condition as when you received it.
  • Original Packaging: It must be returned in its original packaging, including any seals, labels, and accessories.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

How to Initiate a Return

  1. Contact Us: To start the return process, please email us at sales@aussiethcvapesstore.com. Provide your order number and reason for the return.
  2. Return Instructions: We will send you detailed instructions on how to return your item. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will notify you via email that we have received your returned item. You will also be informed whether your refund has been approved or rejected.

  • Approved Refunds: If your refund is approved, we will process it, and a credit will be automatically applied to your credit card or original method of payment. Please allow a certain number of days for the transaction to reflect in your account, depending on your bank or payment provider.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please follow these steps:

  1. Contact Us: Email us at sales@aussiethcvapesstore.com with your order details and the reason for the exchange.
  2. Return and Replacement: We will guide you through the return process and ensure that you receive a replacement item as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Opened or used products.
  • Items not in their original condition or missing parts for reasons not due to our error.

Shipping Costs

You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Questions?

If you have any further questions or concerns regarding our returns policy, feel free to reach out to us via email at sales@aussiethcvapesstore.com. We’re here to assist you!

Thank you for choosing Aussie Thc Vapes Store. We appreciate your business and look forward to serving you again!